You can configure the appearance of the message that the client will receive with the reminder of the next appointment or booking:
Configure the name of your business and logo that you want to appear in the reminder.
Add information at the email footer: contact information, legal info or some special text, whatever you want.
If you want to include additional information, you can save it as a template so you don't have to type it every time.
are filled in automatically: name of the animals, date and time of the appointment.
how the reminder email that your customers will receive will look like.
If you have this module, several useful options are added to improve communication with your customers, strengthen your business image and help you save a great deal of time.
You can customise templates in different languages so they are sent in each customer’s preferred language.
For example, imagine that you want the reminder to include the appointment or booking details, information about your cancellation policy, your business address with a Google Maps link, your contact telephone number, etc.
Some customers speak different languages, and many businesses have customers from different countries, so communication needs to be available in several languages.
That is why the templates are multilingual. In other words, you can configure a different template for every language you need.
You do not need to remember each customer’s preferred language because you can select it in their customer profile. This way, you can send them the template in their own language.
Go to Settings > Automatic reminders,
select the type you want to edit and a list of
templates will appear. There is also a search field
and a language selector.
You can filter by language to display, for example, only the templates in English.
There are different templates for each business area. Select the one you want to edit.
You can configure any text you want and, for emails, you can also define the subject line.
We have included an editor to help you give your
messages a more attractive format. You can even add
emojis or icons from Insert > Emojis
and include links, for example to your website or
social media pages, from
Insert > Link.
A preview will appear on the right. It will update as you make changes so you can see the final result.
The system can automatically replace the customer’s name, the pets, the date, the time, etc. You only need to specify where you want these details to appear, and they will be filled in automatically when the message is sent.
For example, if you want to include the pets’ names or the appointment time in a message, you do not need to enter them manually every time.
It is very simple. If you include the template
text BOOKING > PETS > NAME, it
will be automatically replaced with the names
of the pets included in that appointment when
the message is sent to the customer.
Place the cursor where you want to insert this text.
Click the TEMPLATE TEXTS icon.
Select the text you want to include, for example
Booking or Appointment > Pets > Name,
and click
We have included Gespet AI, your own artificial intelligence assistant, to help you save a great deal of time.
Creating attractive emails is very useful for improving comprehension, building trust and increasing customer loyalty, but it is not always easy. That is why we want to help you.
Select the style you prefer or the one that best suits your business, and the Gespet AI assistant will write it for you.
You can use it as it is or modify it however you like. Remove any part or add more content, depending on your needs.
When you have finished, simply click the
On the right, you can preview how the email or WhatsApp message will look. To send it by email or WhatsApp and run a real test, click the
To display a warning when scheduling an automatic reminder for a customer who has not agreed to receive notifications from your business, simply select the Privacy checkbox.
The customer’s acceptance of the terms,
together with their data protection and privacy
information, is available in their profile under
Privacy: View > Customers > Select the
customer > Right-hand menu > Privacy.
In the Setting > Automatic remienders option, you can view the appearance of the automatic reminders menssage that will be sent from the software to remind your customer their upcoming appointments.
If you want some default text to appear, additional information, etc. You can include it in the Template section (1). When you click on Save, this change will be applied and you will see it in the PREVIEW section.
There are different tabs to view the configuration of the different reminders: pet grooming, pet training, ...
note: The character limit is 500. If you type more than 500 characters, when you click Save, the Template field will be marked in red to alert you.
In the option Settings > Company details, you can configure:
The logo (2)
The business name (3)
And the emails footer information. (4)
If you make a change and click on Save, when you return to this screen, you will see that the Preview has changed and now it shows the changes you just made.
Important: The changes you make to the logo, company name, email footer and template will be applied to the next reminders you schedule, that is, they will NOT affect the ones you already had scheduled.
The email address does not exist: it`s not correctly written, that account no longer exists, the domain does not exist, ...
The recipient's mail server: does not accept receiving emails, it's full, mark emails as spam or it block them, ...
Connection problems at the time of shipment
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