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"Portal", "web site", "site", or "Website": The main Gespet website (gespet.com) as well as all subdomains.
"User", "users", "client", "clients", "customer", "customers", "you", "Contracting Party" or "Contracting person": Any individual or legal entity that contracts, accesses, browses, or uses the Service; uses contact forms, demo access forms, or purchasing forms; accesses the User support area; engages with social media; and the Portal, even if no purchase is made, and who uses, accesses, or utilizes the Contents provided therein.
"Contents": Any information, text, link, software, material, images, videos, documentation, etc., whose provision and access occur solely online through the Portal and by navigating through it.
"Gespet", "Services", "the platform", "the service" or "we": Services offered on our website and accessible through gespetsoftware.com, and any of its subdomains.
The use of the portal implies the User's full acceptance
it. Therefore, if you do not agree with its content, you must refrain
from using the portal.
The User undertakes not to use the portal or its services and contents in a manner contrary to the applicable legislation. Gespet reserves the right to withdraw access to the Portal, without prior notice, from any User who violates the provisions of this legal notice.
The User acknowledges and accepts that all industrial and
intellectual property rights to the contents and any other elements
inserted in the portal belong to Gespet, except those specifically
indicated as not belonging to it.
Gespet owns the elements that make up the graphic design of its website, menus, navigation buttons, HTML code, texts, images, textures, graphics, and any other content of the portal, or in any case, has the corresponding authorization for the use of these elements.
The content of Gespet may not be reproduced, in whole or in part, transmitted, or recorded by any information retrieval system, in any form or by any means, without the prior written authorization of said Entity.
Likewise, it is prohibited to remove, evade, or manipulate the "copyright" and other identifying data of Gespet's rights, as well as technical protection devices or any information mechanism that may contain the contents.
Neither Gespet nor third parties provide any warranty
regarding the accuracy, timeliness, performance, completeness, or
suitability of the information and materials found or offered on this
website for a particular purpose. You acknowledge that such information
and materials may contain inaccuracies or errors, and we expressly
exclude liability for any such inaccuracies or errors to the fullest
extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, service, or information available through this website meets your specific requirements.
The website and the Blog may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites, which remains the responsibility of their authors or owners.
The user must be 18 years of age or older to use this
Service and must provide their full legal name, a valid email address,
and any other information requested to complete the registration
The purchase process is very simple:
In the Buy section, you can check prices before starting the purchase process.
The user selects the Services they wish to purchase, and the final price appears on the screen. There are two payment methods:
Annual Payment: Make a single payment and use the Service for the next 365 days.
Monthly Payment: Create a monthly subscription to use the Service for one month, renewable for the following months.
In the case of annual payment, a discount will be applied to
the price. There is no need to use codes, coupons, or the like.
The discount is applied automatically and is displayed on the
screen before payment.
By selecting multiple Services, an additional discount for a joint purchase may apply and will be displayed on the screen before payment.
A form appears for the user to fill in their basic data. These are the only data that Gespet stores for the creation/configuration of the customer's account and to establish contact with the customer: Country, business name, contact person's name, primary and alternative email, and acceptance of the legal/communication conditions.
By clicking on the Pay option, you will be
redirected to the payment provider's payment option, where you
can choose the payment method. We offer multiple payment
options: Card, ApplePay, Google Pay, Link, Bancontact, EPS,
Giropay, iDEAL (subject to geographic availability).
In the case of annual payment, the Service duration is 365 days from the date of purchase (for new subscriptions) or from the previous expiration date (for renewals).
When this period is about to end, we will notify you. If you wish to continue using the Service (renew it), you don't have to do anything, as it will be automatically renewed. If you do not wish to renew it, you can cancel it.
In the case of monthly subscription, the customer can create independent subscriptions or combine multiple Services into a single subscription. A monthly subscription will be created, automatically renewed each month, with no commitment to stay. For example, after 3 months of use, the customer can cancel the subscription, and no charges will be made for the following months.
Gespet creates/configures the account and sends an
informative email to the customer with access information and
data. The email includes a comprehensive digital help area with
guides and manuals, additional information about the contracted
Service (tips, configuration recommendations, etc.), security
recommendations, and much more.
All guides are available in digital format, in Spanish and English. Additionally, they include an automatic translation tool for translation into other languages.
With this information, the customer can start working immediately, without any delays.
Gespet does not handle your banking information;
everything is done through the secure payment gateway of the
payment provider. Gespet does not store any information about
payment methods, only the subscription method and the start/end
date of the subscription period.
At any time, the customer can request an invoice by providing
the necessary information to Gespet, even if the invoiced
period is before the date of the invoice request. The invoice
cannot be issued with a past date. Invoices will be issued in
US dollars (USD$).
Gespet does not store the customer's billing/tax information unless the customer expressly requests it. In that case, Gespet will store the tax information provided by the customer to automatically issue and send the invoice to the customer each time a payment is made.
Once the invoice has been made, it is no longer possible
to modify the billing information for that invoice; However,
it can be done for future invoices.
The customer can request a change to the billing information previously provided by clicking here and filling out the new billing information.
Subsequent invoices will reflect these billing details, provided that the change has been notified at least 24 hours before the renewal/purchase; For example, if your software renewal occurs on day 4, and on the same day, you modify your billing information, it's possible that the renewal has already occurred, and therefore, the invoice has been generated with the previous information. In this case, the change will apply to the next invoice. If the invoice has not yet been generated, it will be issued with the new information.
Gespet does not guarantee that the Service will meet your specific
requirements, the Service will be uninterrupted, timely, secure, or
error-free, the results that may be obtained from the use of the
Service will be accurate or reliable, the quality of any service,
information, or other material purchased or obtained by you through the
Service will meet your expectations, and any errors in the Service will
The fact that Gespet does not exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The Terms and Conditions constitute the entire agreement between you and Gespet and govern your use of the Service, replacing any previous agreements between you and Gespet.
The service is available in the public cloud.
What is a public cloud?: A Service that is hosted within the provider's or third parties' servers. The cloud infrastructure is shared by several independent clients, ensuring independence between these clients' environments.
The request/contracting and activation of any of the rental Services of this tool and its options presuppose that the User has read and accepted these conditions.
The Service implies hosting on a server owned or leased by Gespet, as well as connectivity of said server with the contracted traffic during the stipulated time.
Current server location: Newark, NJ (U.S.)
Gespet reserves the right to modify the physical location of its facilities and/or server at any time, with prior notification to the user. The customer will access the Service remotely using a recent version of a web browser, as detailed in the Web Browsers section.
Additionally, it is possible to use the Service in a private cloud. This private cloud service has specific prices, terms, and conditions. >> Read the information about Gespet Private Cloud Service
IMPORTANT: Please read the terms and conditions of this agreement carefully before using the Service. Gespet grants you the ability to use the Service as an individual, company, or legal entity that will use the Service only if you accept all the terms of this license agreement. This agreement constitutes a legal and enforceable contract between the User and Gespet. By clicking the "purchase" button, you electronically indicate your consent and acceptance of the terms and conditions of this agreement. If you do not agree to these terms and conditions, do not purchase the Service and contact us if you require any further clarification.
When using this Service, you shall:
The Service you are going to use, including text, music,
images, photos, animations, animated images, videos, or any other
digitized file, is the property of Gespet or its respective
This legal entity is protected nationally and internationally by laws and international conventions. With this license agreement, we guarantee your right to use this service.
The content of the Service is the property of Gespet or its licensors and is protected by intellectual property laws. Although Gespet continues to own the Service, the User will acquire certain usage rights once they accept the license agreement.
Gespet will not be responsible in any case for the data
hosted by the User, whether it is content owned by the User or third
The User is solely responsible for the content, use, and publication of information and communications transmitted through the contracted Services.
When it is necessary to use Usernames and access passwords for the use of all or some of the services, the User is responsible for their confidential treatment, their exclusive use by the User, and will prevent their fraudulent use by third parties as a result of lack of diligence or confidentiality in their custody by the User.
Services contracted with Gespet must be used exclusively for lawful purposes. The use of any of the contracted services to engage in activities contrary to the law is strictly prohibited.
Among others, the User must not:
The Service will always be used exclusively for individual use.
However, any violation of the provisions in the previous clauses will
empower Gespet to terminate the validity of this license and withdraw
User access, without prejudice to criminal and civil actions that may
result from such violation.
The User cannot send SPAM, unsolicited advertising, or
mass email as SPAM through any services contracted with Gespet or
through other electronic messaging services or similar through which
web pages, websites, or domains of the User or User clients hosted on
contracted services are advertised. In any case, the User is considered
In the event of a breach of this clause, we will notify the User at the email address provided when requesting/contracting the service to resolve the issue within a maximum of 24 hours.
In the case of repeated violations of this clause or if Gespet determines that deliberate and not accidental SPAM, unsolicited advertising, mass email sending as SPAM, or similar actions have taken place, Gespet reserves the right to immediately deactivate the service, with prior notice to the User, and to claim the corresponding damages.
Gespet also reserves the right to deactivate or temporarily suspend the User's service if the SPAM or mass email caused by the User or directed at the User harms the integrity or performance of Gespet's network or its providers.
When contracting the Service, the user will have a limit of sending 100 emails per month.
The Gespet email server will be used for sending emails.
Additionally, it is possible to acquire Gespet Corporate Email service. This service has specific prices, terms, and conditions. >> Read the information about Gespet Corporate Email service
Gespet guarantees the delivery of 100% of the emails sent from its platform, but cannot guarantee the receipt of all of them (non-existent or incorrect email address, recipient's mailbox is full, the email has been marked as spam, or any other cause unrelated to Gespet).
By sending emails from our platform, the User authorizes Gespet to send these emails on their behalf. Gespet will not engage or contact the User's clients/contacts in any case, exclusively handling the sending of emails that the User has requested to send (such as sending invoices, reservation confirmations or cancellations, reminders, and online reservation confirmations, among others).
It is recommended that the User adds the email address
email@example.com to their contact list to ensure the
correct receipt of copies of sent confirmations in their inbox.
This email address will be used exclusively for sending emails, and it does not accept receiving emails or responses from the contacts to whom the email has been sent.
The User is solely responsible for managing and
administering the contracted services. If the User requests Gespet to
develop new services or functionalities, it will be budgeted and billed
separately, and Gespet may reserve the right not to carry out the
requested operations if it considers that it may interfere with the
security and/or proper functioning of its infrastructure or for any
If necessary, the client must provide information, cooperation, and sufficient access to allow Gespet to fulfill its commitments to diagnose alleged non-conformities, provide assistance, and/or support to the User.
Gespet cannot resolve a problem reported by the User if the User does not provide all the necessary information for the correct resolution of the incident, such as information about the operating system and web browser used by the User, screenshots explaining the error or incident, PDF documents, XLS files, or any other type of information that Gespet may need and requests from the User to review, reproduce, and therefore, resolve the error or incident.
Gespet will attempt to reproduce the problems and/or errors that the User reports. If Gespet requires the User's assistance to reproduce and/or analyze the error or problem, the User must cooperate with Gespet for this purpose. If the User does not respond to Gespet's tickets and/or messages, does not perform the actions that Gespet instructs to reproduce, check, or resolve the problem and/or error, or does not cooperate by providing the information Gespet requests, Gespet will consider the error or problem to have been resolved due to the lack of response from the User and will therefore close the ticket related to that incident in the support area.
In such a case, the User will not be able to make any claims for losses, damages, or harm to Gespet, citing Service problems or denial of support, as the User has failed to comply with their cooperation obligations described above.
All after-sales service will be processed exclusively through the support area to ensure the necessary processing speed and record. However, Gespet also provides the User with an email address gespetsoftware[at]gmail.com that the User may use if they are unable to do so through the support area.
Under no circumstances and under any circumstances, messages, notices, alerts, or any other notifications received through social networks that Gespet uses, such as Facebook, Twitter, Instagram, Youtube, Pinterest, or the blog, will be considered legitimate requests for User assistance and/or support, and therefore, Gespet is not obligated to offer assistance through these means. The support area is the exclusive channel for requesting User assistance and/or support.
For security reasons, it is not recommended to use outdated versions of operating systems and/or web browsers. Therefore, it is not possible to provide support to users who deliberately choose to use outdated versions of the operating system and/or web browser on their devices. Outdated versions are understood to be those that the manufacturer/owner has ceased to support and for which no longer provides technical support or security updates.
Gespet will perform Corrective Maintenance to keep its Services in proper operating condition, adequately secured, and to include improvements and innovations, without the need for prior notification to the User. However, Gespet will attempt to keep the User informed about maintenance processes whenever possible.
Occasionally, Service updates may require hardware upgrades to achieve better performance or security. In these circumstances, the client must assess the need to acquire additional equipment.
In the annual contract/renewal, the duration of the
Service is 365 (three hundred sixty-five) days from the moment of
purchase/expiration date, and in the monthly contract, it is 30
(thirty) days automatically renewable through a subscription created by
The User may cancel the Service at any time and shall not be entitled to claim any refund or economic compensation corresponding to the contracted period of time that remains unused due to their decision to terminate the contracted service prematurely. Following such cancellation, all data stored on the server will be deleted.
To request the cancellation of the annual or monthly subscription to a Gespet solution, the user, from their Gespet account, only needs to click on the corresponding Annual or Monthly button for that subscription and confirm the cancellation request. The cancellation or termination of the Service will be effective when Gespet sends notification to the customer that the termination has been processed. Additionally, Gespet will provide the customer with additional information regarding the termination and deletion of data, ensuring the customer is informed of all relevant details.
In the event of cancellation due to non-payment notices, misuse, or non-renewal, Gespet will carry out the deletion of the account and all data stored on the server within 30 (thirty) days after the expiration date.
If the User renews the Service during that 30 (thirty)-day period, Gespet will reactivate their account, allowing them to retain the stored data. If the aforementioned period has already passed and the User contracts the Service again, Gespet will create a new account (without the data previously stored in their previous account).
If the contracting period has expired, the User will not be able to access the Service for work or for any type of query or operation.
Gespet reserves the right to deny or interrupt the services contracted by the User if the User incurs in non-payment or any conduct or activity that Gespet considers to violate any of the terms, rules, and conditions previously communicated in writing or electronically, without prejudice to Gespet's right to terminate the service contract in case of User non-compliance with these conditions, without exempting the User from payment of the amounts due at the time of suspension, interruption, and/or cancellation of the services provided.
In the event that Gespet cancels or suspends the contracted service without the client having violated any of these conditions, Gespet will reimburse the client the amounts paid corresponding to the proportional part of the unconsumed period.
In any case, Gespet is not responsible for the consequences that may arise as a result of the deactivation or temporary or definitive suspension of the services provided.
During the time the software is active, the user can extract information from their account by printing, saving, and/or exporting it to preserve the history or work with it as they see fit. However, in no case will Gespet provide the user with additional files, historical data, or backups. It will be the user's responsibility to download the information from the aforementioned option if they wish. Keep reading
Once the payment is made, it is not possible to modify the payment method used or the type of subscription chosen (annual-monthly). Once the contracted period has ended or as the renewal date approaches, the User can change the payment method if desired, by requesting the cancellation of the current subscription and creating a new one.
If an exceptional case arises in which the User cancels the contract and a refund is made, the service's contracted amount will be refunded, excluding the commission charged by the payment provider and prorating the time consumed by the service. Gespet will inform the User in each case of the commission amount charged by the payment provider, as it is a variable amount depending on the quantity and country of the payment method used.
Before purchasing and at any time, the User can view detailed prices.
The prices of all Services are subject to change with a 30-day notice from our side.
The hiring and payment of the Service will be made in US Dollars (USD$), and the invoice will also be issued in that currency. On the Gespet website, the user will have the option to view an approximate conversion of the price in other currencies; however, the final price charged may vary slightly due to fluctuations in currency conversion rates at that time. Gespet does not charge any commission for currency exchange.
Gespet recommends to users who are going to pay in a currency other than USD$ that before making the purchase or renewal transaction, they check with their bank for any commission charges for purchasing in another currency. Gespet cannot be held responsible for any such commissions charged to the customer by the bank.
You understand that the technical processing and transmission of the Service, including its Content, may be transferred unencrypted and involve transmissions over various networks; and changes to comply with and adapt to the technical requirements of network or device connections.
Payments are made through a secure payment provider. Gespet is responsible for the full refund of the amount (including bank fees and commissions) in case any error is made by Gespet in processing a payment.
In case there are any problems or issues with payments, we will investigate and attempt to resolve any errors or issues with the payment provider that are reported by the User. Gespet will respond to allegations in such a case and will attempt to resolve it without the need to escalate the case to the payment provider for resolution.
During the entire time that a case remains open, the User is using the Service without having paid the corresponding money, so they are in a situation of non-payment. During the time that a case with the payment provider remains open and pending resolution, the provision of the Service will be suspended until the situation with the User and the payment provider is clearly resolved.
There are 2 attempts for each subscription renewal. If,
after the second attempt, the payment cannot be completed, the
subscription is canceled, and the Service will no longer be provided.
In the case of repeated non-payments resulting in the cancellation of
the subscription multiple times, the Service will cease to be provided
after the first failed renewal attempt.
Gespet commits to use all means at its disposal to provide
the contracted Services with due diligence.
Affected Customer: a customer will be considered affected by service unavailability if they detect such unavailability and communicate it to Gespet in writing at the email address gespetsoftware[at]gmail.com or through the support and technical assistance area and obtain a ticket number for the incident.
It is necessary to have an internet connection to use the Service. Gespet assumes no guarantee for the state of the devices, applications, or internet connection used by the User. This condition especially applies to damages due to lost profits, lost or damaged digital files, or other commercial or economic damages.
Gespet cannot assume any guarantee under any circumstances:
Gespet provides all detailed information about the
characteristics and functionalities of the Service to the User, as well
as a fully operational and fully functional version for the User to
evaluate the Service before contracting it; therefore, there is no
commitment to refund (or withdrawal) of money once the Service has been
contracted if it does not meet the User's expectations.
Gespet is not responsible for the quality, performance, or suitability for particular purposes of the Service, nor will it be responsible for direct or indirect damages arising from the use or inability to use the Service or its documentation, making security recommendations and advising periodic password changes.
To the maximum extent permitted by applicable law, and regardless of whether any solution established here fails to meet its basic objectives, in no event will Gespet or its licensors be liable for any special, indirect, similar, or consequential damages, including lost profits or data due to the use or inability to use the Service.
The User shall not transfer this license of use, the rights granted under it, delegate their obligations, or sell this Service.
It is the User's sole responsibility:
Gespet undertakes to make its best efforts, in the
exercise of its functions, to ensure the proper operation of the
Services offered but will not be responsible for circumstances or
events that are beyond its control, such as force majeure or fortuitous
events. They will be considered as cases of force majeure or fortuitous
events, without limitation, the delay, failure, suspension, or
interruption of the Services as a result of energy restrictions,
blocking of telecommunications or the Internet network, actions or o
missions of third parties, telecommunications operators or service
companies, supply or transport, or any other causes or circumstances
beyond Gespet's control that prevent the normal execution of this
Gespet cannot in any way be held responsible for service failures due to User system failures (operating system, browser, and/or internet connection) resulting from excessive or improper use of its resources or resources allocated to it, attacks or external failures or by third parties.
In any case, and if negligent conduct by Gespet is proven, Gespet's liability is limited to the digital service and the refund of the amounts paid for the proportional part of the unconsumed period.
Gespet reserves the right to modify these conditions as a
service provider at any time to adapt them to current legislation, the
evolution of technology, prevent illegal or fraudulent use of the
Service, offer quality services, and adapt them to technical
obligations with third parties that are essential for the provision of
the contracted services. The new conditions will be considered fully
valid between the parties and will replace the previous ones if the
User continues to use the contracted service or does not express their
opposition to them by written notification sent to Gespet's email
address within 15 days following the publication date of the conditions
on the portal.
Gespet also reserves the right to modify the service in any way (including adding new features, removing obsolete features, or modifying any present features). Gespet's objective will always be to make these changes to improve the service and/or improve the company's operation.
Gespet reserves the right to make updates as it deems
necessary for the continuous improvement of the Service.
Gespet will include these updates without any additional cost to the User, even if it involves new supported languages, improvements, or new functions and/or features.
Gespet reserves the right to remove service features if it determines that this is necessary for the proper functioning of other functions or features, if it is an obsolete option, is incompatible with other functions or features or devices, or is incompatible with new versions of the programming language and/or some of the resources used, such as libraries, graphic resources, or any others. In that case, Gespet will notify the User of the date on which that functionality or feature will no longer be operational.
The Service includes a number of computer and/or
technological components for its proper operation, each of which is
subject to its own user licenses and copyright notices.
Gespet is not responsible for the User's use of any of the included components.
Each of the included components is the property of its respective brand and registration owners.
The Service is accessible and optimized for access through
major web browsers. Gespet will inform the User of the supported and
Each time the User accesses using an unsupported browser, Gespet will inform and provide information and alternatives for supported browsers. Gespet will not prevent access if the User decides to continue using an unsupported browser, but it cannot guarantee proper functionality or provide technical support.
Gespet offers different services oriented to specific areas of the pet business. Gespet guarantees that all of them are compatible with each other. Thus, if you purchase, for example, 3:
The configuration of your business data will be common:
business name, billing information, and printed document settings.
The configuration of your products and services is independent. In each area, the corresponding services/products will be configured for that activity.
Products and services must be configured or added in the corresponding area:
Each service is specific to a business area and allows management of that area. Therefore, in the Hotel, Veterinary, Daycare, Training, and Grooming areas:
From the Pet Shop area (or product sales area), the User:
By default, the services for Hotel, Daycare, Veterinary,
Training, and Grooming have a maximum number of configurable services.
If the User needs to increase the number of services, they can do so by
requesting it from Gespet, which will evaluate each case individually
and increase it if the User is making good use of the service
configuration. In the event that the User is misusing or managing
services or products corresponding to other business areas, as
explained above, it is not possible, Gespet will not increase the
service limit for that account.
The email address you provide us with when filling out the customer
registration form will be considered the main email address to which we
will send notifications/alerts, and it will also be the access address
for the main User or Administrator,
and you will not be able to change it.
For security reasons, if you want us to change this main access address, you must request it via an email sent from that same address; that is, if the main access address is firstname.lastname@example.org and you want to change it, you must email us from that address (email@example.com) indicating the new address you want to change it to.
If, at the time of purchase, you provided us with a secondary or alternate email address, if it is not possible to send the email from the main email address, it may be sent from the secondary address, being this the only possible alternative.
It is not possible to request it from another email address, through social networks, or through any other contact method, as for security reasons, we need to verify your identity.
Using the access management and control app, the administrator can add new Users to the system; these will not have the Administrator status and will not be able to change the associated email address or the permissions assigned to them. The Administrator will be the only one with the capacity to make these changes.
For security reasons, we will only send you the password the first time you start using the service to your main email address. You can change your password whenever you want from the configuration options.
If you do not remember your password, you have the "Remember Password" option, which will send you a new one to your email address. We cannot change it for you or send it through social networks or any other contact method.
We offer the online booking service with the user being able to insert the code on their website, social networks, etc. to use it. When a customer requests a booking/appointment through the form, you will receive an email, and the booking/appointment will be automatically noted in your account, pending your confirmation/cancellation. No booking/appointment is automatically accepted/rejected.
The user must read the complete information on the use of
online bookings/appointments before starting to use them.
Read the information related to online bookings/appointments
This online booking/appointment service will be active as long as its associated Service (Hotel, Daycare, Grooming, etc.) is active, so if the Service is no longer active, the online booking/appointment request system will stop working. In some cases, it may be necessary to include Scripts/iFrames on the website, social network, etc., to use it. If you are unsure, consult your webmaster.
The Service is accessible in different languages (fully
translated), as well as commercial information (features and
functions). However, the rest of the information, website content,
legal terms and conditions, help manuals, and support are only
available in Spanish and English.
Technical support will be provided in Spanish and English.
All technical support, operational questions, and commercial matters, as well as questions regarding payment methods, payment periods, and payment-related information, are handled entirely via email or through the Gespet Support and Help Center.
ONEDA Group, LLC is a company established under the laws of Wyoming with its registered office at 30 N. Gould Street, Suite N, Sheridan, WY 82801. U.S.
Below we provide you with some security advice and recommendations to use cloud services safely and to comply with data protection policies:
If you require more information about this License