SETTINGS AND TEMPLATES

You can configure the messages you want to send to your clients to remind them of their upcoming appointment, wish them a happy birthday, or confirm a booking, for example.

By using templates, you will save a great deal of time and your communications will be more consistent and professional, delivering a better customer experience while maintaining your business’s distinctive style.

These templates can be multilingual and include automatic data insertion, template texts, and smart suggestions:

TEMPLATES

Create different templates for emails and WhatsApp.

MULTILINGUAL

Available in different languages, so messages can be sent in the client’s preferred language.

WITH AUTOMATIC DATA INSERTION

Client, pet, booking details, etc. You define the format you prefer and it will automatically be replaced with the corresponding data in each message.

WITH GespetAI, WHICH SUGGESTS PROFESSIONAL TEXTS

Your own assistant, designed to maximize your time and efficiency, providing effective and professional message suggestions.

Configuring messages with GespetAI

Marketing module settings menu


You can configure templates for:

1. Reminders

To remind clients of their upcoming appointments, deliveries, consultations, etc. You can send reminders at any time via Email and WhatsApp.

2. Automatic reminders

To remind clients of their upcoming appointments, bookings, etc. You can schedule automatic reminders so the software sends them as the date approaches. You decide when they are sent (7 days before, 2 days before, etc.).

3. Messages

You can configure templates for messages sent to clients:


Transactional emails Transactional WhatsApp messages

Business or transactional

For everyday business communications (for example, sending clients an appointment confirmation or cancellation).

Occasional emails Occasional WhatsApp messages

Occasional

Sent on specific occasions (for example, wishing them a happy birthday or welcoming them to your business).



General emails General WhatsApp messages

General

Configure your templates to send messages to clients and your other contacts (suppliers, employees, breeders, and veterinarians) via email and WhatsApp.





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